RTPS (Right to Public Services)

Introduction

The Right to Public Services (RTPS) is a citizen-centric reform initiative introduced by several Indian states, including Bihar and Assam, to ensure the timely delivery of public services in a transparent and accountable manner.

This guide explains what RTPS is, how it functions in Bihar and Assam, the benefits it offers, and how citizens can use it to access various government services without delays or corruption.

What is RTPS?

RTPS or Right to Public Services is the right that is provided under the law that ensures the provision of important government services to citizens in a timely manner.Under RTPS Acts passed by respective state governments, designated government officers are made responsible for delivering services within a specified timeframe.

If a service is denied or delayed, citizens can file an appeal, and the responsible officer may face penalties.

Objectives of RTPS

• Transparency in governance

• Time-bound delivery of services

• Accountability of government officials

• Reduction in corruption and middlemen

• Empowerment of citizens through legal rights

RTPS in Bihar

Official Portal: http://rtps.bihar.gov.in/

Key Features:

• Online application and tracking of services

• SMS and email alerts to applicants

• Designated time limits for each service

• Facility for appeals and grievances

Major Services under RTPS Bihar:

• Caste Certificate

• Income Certificate

• Residence Certificate

• Character Certificate

• Non-Creamy Layer Certificate

• Birth Certificates and Death Certificates

• RTI Applications

• Land Possession and Mutation Certificates

How to Apply in Bihar:

• Visit rtps.bihar.gov.in

• Click on “Apply Online” or use the mobile RTPS app

• Choose the desired service

• Fill in the required personal and document details

• Submit and receive acknowledgment number

• Track status online or through SMS

RTPS in Assam

Official Portal: https://rtps.assam.gov.in/

Launched under the Assam Right to Public Services Act, 2012, RTPS Assam has been strengthened through digital transformation in recent years to improve service delivery in remote and rural areas.

Key Features:

• Over 100 services from 35+ departments available online

• Multilingual interface (English, Assamese, and other regional languages)

• Auto-escalation of pending applications

• Grievance redressal system

Major Services under RTPS Assam:

• PRC (Permanent Resident Certificate)

• Income Certificate

• Caste Certificate

• Domicile Certificate

• Senior Citizen Certificate

• OBC/MOBC/SC/ST Certificates

• Land-related services (Jamabandi, Mutation)

• PDS/Ration Card Services

How to Apply in Assam:

• Visit https://rtps.assam.gov.in

• Create an account and log in

• Choose the service you want to apply for

• Fill in application form and upload documents

• Submit and receive acknowledgment

• Track status or file a complaint if delayed

Grievance Redressal & Appeals

If services are not delivered within the promised timeframe, citizens can file an appeal:

Appeal Structure:

• First Appellate Authority :  Reviews the application and reason for delay.

• Second Appellate Authority :  Can impose penalties on defaulting officials.

Penalty Provisions:

• Fines ranging from ₹500 to ₹5,000

• Deductions from the salary of the responsible officer

• Disciplinary actions in repeated cases

Documents Required (Common Services)

RTPS and Digital India

Both Bihar and Assam’s RTPS systems are aligned with Digital India goals:

• Promoting paperless governance

• Reducing physical visits to offices

• Enhancing rural digital inclusion

• Promoting citizen participation in governance

Challenges and Recommendations

Challenges:

• Lack of awareness in rural areas

• Poor internet access in remote regions

• Document errors or rejections

• Language and digital literacy barriers

Recommendations:

• Conduct regular awareness drives

• Set up more Common Service Centres (CSCs)

• Simplify documentation and verification

• Offer training programs for rural citizens and officials

Conclusion

The RTPS Acts in Bihar and Assam mark a significant step toward transparent, accountable, and efficient governance. By giving citizens the legal right to timely delivery of services, these systems empower the public, reduce corruption, and strengthen democracy at the grassroots level.

Whether you're applying for a caste certificate in Bihar or a PRC in Assam, RTPS ensures that your right to access public services is protected and guaranteed.

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